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 Automated consumer service |
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Without disturbing your company's telephone reception or your marketing personnel and for a very reasonable cost, the vocal server offers amenable telephone reception, available 24h a day, 7 days a week. (25% of the calls we receive for our clients are in the evenings and on weekends).
 A vocal service that considerably eases the task of your customer service. AB Plus vocal server technology allows you to respond to the majority of demands addressed to your customer service department, whether they are catalogue requests or company and product information services, while at the same time reserving the possibility of connecting the call to a consultant in the company as the particular case requires.
Very personalised statistics - Once a month, AB Plus publishes statistics with the number of calls, the number of calls per region, the various choices of the caller, etc. This is a real marketing tool, personalised according to your company's needs. You can also consult the statistics via Internet.
Nothing to install within your premises. For a very reasonable price, AB Plus hosting guarantees the online connection of the material means necessary for the reception of your calls, whatever the scale of your advertising campaigns. AB PLUS has its own recording and mixing equipment, meaning minimal costs, but also very quick response to your demands (recording examples in the references menu).
An address can be changed or publicity or promotional messages can be inserted by means of a simple e-mail, and our reactivity makes reliable information available to you on your vocal server at all times. |
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SALE POINT INDICATION SERVICE |
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A vocal server to indicate the closest sales outlet |
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 The vocal server indicates in less than a minute the sales outlet closest to the caller.
Indicating the closest sales outlet is one of our specialities.
AB Plus has developed an exclusive system for geographical calculation from a 5-digit postal code.
The advantages for the caller:
- Instant information: (no long list per county)
- They can receive an address in a neighbouring county if it is closer
- They will always have a reply, whatever their location.
The advantages for our clients:
- No need to supply reference tables (county/outlet or postal-code/outlet)
- Simplified update of addresses
- Reduced cost for updating
- Lower connection costs if freephone or local-rate number
We manage all kinds of exceptions:
- If you have reserved sectors
- If you wish to give a higher profile to certain distributors
- Example: Always cite the distributor Dupont within a radius of 100km
You can test our applications by calling :
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- BAUME & MERCIER au +33.1.40.88.66.15
- KIA Automobiles au +33.1.40.88.66.14
- Magasins GITEM au +33.1.40.88.66.75
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